Terms & Conditions

#IncompletePortraits is an artistic, personalized, unique and universal product. Made and shipped in Portugal.

Customer service

To complete an order of one or more #IncompletePortraits you have to follow the usual
process of online sales websites: click on the buttons close to each article to add them to the
basket. Do the checkout to end the order according to the website instructions.
If you need additional help you can send us an email to incompleteportraits@gmail.com or you
can contact us on Facebook chat.

Product details

#IncompletePortraits is drawn from the picture you choose. The higher the quality of it, the more faithful the reproduction will be.

As #IncompletePortraits is hand-drawn and digitally reproduced we cannot warrant a perfect replica of the original picture because of its language. But we do warrant the authenticity and uniqueness turning it up into a product with personality. If you are looking for a mass produced product we cannot help. But if you want a unique piece, made with devotion, based on sharing, complicity, consideration and able to surprise: we are here for you.

If you have any other question, please feel free to contact us.

Delivery information

Delivery time:We dispatch every day. The orders will be dispatched to 10 working days to Portugal and the whole world, after the payment confirmation. Delivery in Portugal is free by regular mail and takes to 3 working days to reach destination. 
For the rest of the world the dispatch is made by tracked mail and reaches destination to 10 working days.

Delivery warranty: We do not take responsibility for the loss of your order after shipment. So we advise to choose tracked mail. We advise that the recipient address is where you usually are before 6 p.m.. If there is nobody at the provided address to receive the order, a non-delivery notice will ask you to get the order at the post office for the 3 or 6 following days.

If you do not pick up your order at the post office on time, if the provided address is incorrect, if the recipient is unknown or decline the order, the order will be sent back to us. When we receive it we will inform you to proceed to the sending to the same or different recipient, to the same or different address, against payment of another shipment fee. If you do not want to pay another shipment fee, we will not be able to send the order again.

Exchange and Refund:
#IncompletePortraits is a handmade and personalized product so we do not accept exchanges or returns.

Payment Methods

The #IncompletePortraits store allows Paypal and Multibanco’s services payment as payment methods. We are prepared to accept immediately the orders paid with Paypal and cards and Multibanco’s Services Payment (Through Referência Multibanco) – this transaction will appear on your bank statement as a payment to Eupago.


All the prices are in euros. The prices of the ordered products will be those shown on the website at the time of ordering.

#IncompletePortraits Original: The sale of this product is online exclusive and the prices of the ordered product are those shown on the website at the time of ordering.
#IncompletePortraits TO BE Collection: the sale of identical products at different prices is responsibility of retailers. Our team recommends the retail selling price to the retailers but the final price is their responsibility.

Privacy Policy

The #IncompletePortraits brand, with headquarters at Rua da Constituição, 1024, 3ºandar, 4200-196 Porto and with tax number 220603421 is the responsible by gathering and processing your data.

If you wish you can at any time exercise your right to review, change, update, rectify, delete, restrict and transfer your personal information, as envisaged by the General Data Protection Regulation (GDPR), approved by the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

#IncompletePortraits is committed to the protection, safety and privacy of your personal information.

How do we gather your data?We will gather data only if you fill in one of the forms on our site.

What data are gathered?
Collected data are precisely those described in each form. We always request only the minimum data necessary to fulfill your request.
How do we use the gathered information?
The data is gathered for the only purpose described on the form. Namely to conclude the purchase agreement of our products or sending the newsletter.
How do we secure your data?
All data that we collect are encrypted through an SSL security certificate. Data are stored on a database used exclusively by #IncompletePortraits. We continually monitor access to our information technology systems to prevent, detect and block any unauthorized use of your personal date.
Do we share your personal data?
We never share your personal data with third parties.
For how long are data kept?
We keep your data only as long as it is required to fulfill your request. For the contact forms the data are deleted within 12 months maximum.
How can you change your consent or delete your data?
If you wish, you may request the removal of your personal data and personal account sending us an email. To cancel the newsletter subscription, you may remove your e-mail by clicking “Unsubscribe” on any of the e-mails.
At any time, you can also send an email with your request or question to incompleteportraits@gmail.com and we will answer you immediately.
What about the portability?
You can access the data gather by #IncompletePortraits through a .cvs file. If you want you can send your request by email and you will receive the file for download. (Available from May 25th 2018)
How can you contact us?
For any question about privacy and data security you can contact us by email incompleteportraits@gmail.com, by phone +351 914 920 140 or +351 914 233 561 or on
social media. We will answer as soon as possible.

Cookies policy

Cookies are small text files that are stored on your computer (or mobile device) via your web browser. Their purpose is storing users’ preferences – but not identify them – through general information that can be useful in case of repeated access.

You can, at any time, choose to be notified about the reception of cookies and block them, through the browser preferences.

Personalized gift perfect to surprise!